Privacy Policy

Last updated: January 23, 2024

Introduction

Skipper (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (Skipper) and related services.

Information We Collect

Personal Information You Provide

• Name
• Phone number
• Email address
• Mailing address
• Date of birth
• Payment information (if applicable)
• Any other personal information you choose to provide for call assistance

Automatically Collected Information

• Device information (model, operating system version)
• App usage data
• Performance and error data
• IP address
• Location data (if permission granted)
• Analytics data

Call Data

• Call recordings (when explicitly initiated by you)
• Call transcripts
• Phone numbers you call through the app

How We Use Your Information

We use the information we collect to:

• Provide and maintain our Service
• Navigate phone menus and assist with calls on your behalf
• Improve and optimize our AI assistance
• Communicate with you about updates or support
• Comply with legal obligations

Data Storage and Security

We implement appropriate technical and organizational security measures to protect your information. Your data is stored securely in the United States using industry-standard encryption.

Third-Party Services

Our app uses the following third-party services:

• OpenAI (for AI processing)
• Twilio (for call handling)
• Apple App Store services

Each third-party service has its own Privacy Policy governing their use of your information.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your data at any time, subject to legal requirements and legitimate business purposes.

International Data Transfers

If you access our Service from outside the United States, your information may be transferred to, stored, and processed in the United States. By using our Service, you consent to such transfers in accordance with this Privacy Policy.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt out of certain data collection
• Export your data
• Withdraw consent (where applicable)
• Object to processing of your data
• Lodge a complaint with supervisory authorities

Children’s Privacy

Our Service is not directed to children under 13. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

California Privacy Rights

California residents have specific rights regarding their personal information under the CCPA (California Consumer Privacy Act). Upon request, we will disclose what personal information we collect, use, and share.

Cookie Policy

Our Service may use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings.

Data Deletion

When you delete your account or uninstall our app:

• Your personal information will be permanently deleted within 30 days
• Call recordings and transcripts are deleted immediately
• Any pending transactions will be completed before account deletion
• Certain information may be retained if required by law or for legitimate business purposes

To delete your account:

1. Go to Profile Settings in the app
2. Select “Delete Account”
3. Confirm your choice
4. Your data will be scheduled for deletion

App Tracking Transparency

Skipper does not track your activity across other companies’ apps and websites. We only use your data to provide and improve our direct services to you. You can verify this in your iOS device settings under Privacy & Security > Tracking.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@getskipperapp.com

Subscription and Payment Data

Subscription Status

• Your subscription status is stored securely in our systems
• We process this information to provide access to premium features
• Subscription status is synchronized with Apple’s servers
• We retain subscription records for accounting and legal compliance

Payment Processing

• All payments are processed through Apple’s App Store
• We do not directly collect or store your payment information
• Your payment details are handled entirely by Apple
• We receive only subscription status updates from Apple

In-App Purchase Data

• We collect minimal data about your subscription type and status
• Purchase history is maintained for customer support purposes
• Transaction IDs are stored to verify subscription status
• No credit card or payment details are stored on our servers

Data Access and Retention

• Active subscribers have full access to their call history and data
• If your subscription expires, data access may be limited
• You can request export of your data at any time
• Data retention follows our standard privacy practices

Skipper